Terms & Conditions

Last updated: 26 August 2025

ABC Europe — Terms & Conditions
Last updated: 26 August 2025

Table of Contents

1. Introduction & Agreement to Terms
2. Website Operator & Trading Information
3. Overview & Updates to This Site
4. Definitions
5. Privacy & Data Protection (Detailed)
6. Products & Services Offered
7. Product Descriptions & Accuracy (Detailed Disclaimers)
8. Prices, Payments & Order Acceptance
9. Delivery (Mattress & Other Goods; Old Mattress Removal)
10. Returns & Refunds (How to Return; Addresses; Who Pays; Timelines)
11. Damaged or Faulty Goods (Inspection, Time Limits, Evidence)
12. Warranties & Guarantees (All Products)
13. Mattress Guarantee, Usage Requirements & OEKO‑TEX® Certification
14. Mattress Split Payment Plan Terms
15. Full Training Package Terms & Other Training Packages (Detailed)
16. Practitioner Responsibility, Certification, Training Integrity & Liability Disclaimer (Medico‑Legal)
17. Membership & Certification (Compliance; Revocation)
18. Your Legal Rights (Consumer Rights Act 2015; Consumer Contracts Regs 2013)
19. Limitations of Liability
20. Governing Law & Jurisdiction
21. Contact & Customer Service

1. Introduction & Agreement to Terms

This page (together with the documents referred to on it) sets out the terms and conditions on which we supply any Products or Training listed on www.abc-europe.org (“our site”) to you. Please read these terms carefully before ordering. By placing an order for Products, seminars or training, or by creating an account, you agree to be bound by these Terms & Conditions. If you do not accept them, you cannot order from our site. These conditions do not affect your statutory rights as a Consumer. You should print or save a copy for future reference.

2. Website Operator & Trading Information

ASSOCIATION OF ADVANCED BIOSTRUCTURAL CORRECTION — EUROPE (ABC‑E) LTD
Registered Office: 50 Grahams Road, Falkirk, Falkirk, Scotland, FK1 1HN
Company Number: SC597685
Trading via this website and at seminar locations that refer back to this website.

Manufacturing partner for mattresses:
Yanis Foams and Mattresses Ltd, Unit 19–20 Hayleys Manor, Upland Road,
Epping, Essex, CM16 6PQ.

Distribution partner for pillows, wedges, practitioner tools &
educational products:
The Distribution Solution (TDS), Unit 26, Kilwee Business Park, Upper
Dunmurry Lane, Belfast, BT17 0HD, United Kingdom.

Educational materials originate from:
ABC International, 7542 Paul Linker Pl., Harrisburg, NC 28075, USA.

General contact (including privacy): info@abc-europe.org | Tel: 07825
180973.
Privacy correspondence postal: 29 Ashley Road, Hampton, TW12 2JA (Attn:
Privacy Manager).

3. Overview & Updates to This Site

We take care to ensure the site is correct and up to date; however, content may change without notice and may be out of date at any time. We may amend these Terms & Conditions at any time; changes take effect for orders placed after publication of the updated terms. Please check periodically to ensure compliance with the current version and to keep up to date with any new incentives offered with our service. We may suspend access to, or close, the site temporarily or permanently.

4. Definitions

“Products”: Mattresses, pillows, seat wedges, practitioner tools, educational materials. “Training”: Online programmes (including the Online Core Curriculum), seminars (e.g., Stream 1 & Stream 2), workshops, in‑office consultations and any other training packages we offer. “Full Training Package”: The bundled training offer defined in Section 15 (includes OCCP access, seminars, membership, and additional Stream 2 entitlement). “Membership”: ABC Europe membership product (typically annual). “We/Us/Our”: ABC‑E Ltd. “You/Your”: the customer/student/member placing an order or using our platform.

5. Privacy & Data Protection (Detailed)

We are the data controller and process personal data under UK GDPR and the Data Protection Act 2018.

5.1 Data We Collect (examples)

• Contact details: name, email, phone, billing/shipping addresses.
• Profile information: account details; member profile.
• Comments/opinions: reviews, survey responses, competition entries.
• Messages: emails to us; messages via our services.
• Payment/transaction info: records of purchases; method; card details processed securely by payment providers.
• Preferences: notification and display choices.
• Browsing activity: pages viewed, time on site, referrer, selections.
• Device & connection data: device type, OS, browser, apps, ISP/mobile network, IP, device identifying numbers.
• Approximate location: inferred from IP (city/state/country level only).
• Purchase location display: we may show a catalogue image linked to a postcode‑level map (no personal data shown).
• Data from others: invitations; fraud/crime prevention agency data where permitted.

5.2 How We Use It

• Communicating with you (orders, issues, service changes; marketing where permitted).
• Providing and improving our platform, services and customer experience.
• Processing payments, fulfilling orders, seminar registration and certification records.
• Fraud prevention and security.
• Research/analytics (we may use anonymised/aggregated data).

5.3 Lawful Bases

Consent (e.g., marketing); performance of contract (order fulfilment); legal obligations (e.g., retention for tax/litigation); legitimate interests (e.g., service improvement, fraud deterrence), balanced against your rights.

5.4 Sharing

Group companies and service providers (delivery partners, payment processors, IT, marketing partners under our instructions). ABC International (maintains global practitioner records; we share training/certification/workshop data as needed). Law enforcement/regulators when required by law or to protect rights/safety. We may provide statistical/aggregated info that does not identify you.

5.5 Marketing & Advertising

We may send emails about similar products/services if you consent (or as permitted). You can unsubscribe any time. We/partners may show ads on our platform or others using cookies or hashed identifiers to improve relevance.

5.6 Cookies

We use cookies to store and access information to provide and secure our platform. You can manage cookie preferences through your browser/device settings.

5.7 International Transfers

Your data may be processed outside the UK/EU. We use Standard Contractual Clauses or other approved safeguards.

5.8 Your Rights

Access, rectify, block, port, complete, delete and restrict processing; object in certain cases; opt‑out of marketing at any time; complain to the ICO.

5.9 Retention

We retain data as long as necessary for business purposes, legal obligations, audits, or court orders (aligned to GDPR time frames).

5.10 Third‑party Links & Changes

External platforms have their own policies. We may update this Privacy section; see the “Last updated” date. We may notify you by email or site notice.

6. Products & Services Offered

We offer physical goods (mattresses, pillows, wedges, practitioner tools), training (including the Full Training Package and other training packages), and membership.

7. Product Descriptions & Accuracy (Detailed Disclaimers)

• Images are illustrative only: Items pictured with Products (e.g., bedside tables, lamps, bedcovers, carpets, headboards unless expressly specified) are not included.
• Mattress images: We may use generic images (including images from our sister company ABCA). The ABCE mattress you receive may differ in colour, edging, pinholes, and texture—this is normal.
• Dimensions: Standard bed/mattress size terms (e.g., 90×190 cm single; 135×190 cm double; 150×200 cm king; 180×200 cm super king) refer to the sleeping surface. Please check full product dimensions. Minor variation may occur due to room temperature and environmental conditions; this is not a defect.
• Manufacturing tolerances: Foam density variations of ±5% are within specification.
• Construction (Talalay/Dunlop latex): Talalay latex is not produced as one solid block. Layers are bonded; this is normal and not a defect.
• Specification changes: ABC‑E Ltd and Yanis Foams & Mattresses Ltd may change specifications at any time to improve quality.

8. Prices, Payments & Order Acceptance

• Prices are shown in GBP and include VAT unless otherwise stated. (The Online Core Curriculum may be priced in USD and processed via PayPal through ABCA.)
• Payment timing: Full payment at order unless a split plan is offered.
• Order acknowledgement: Emailed acknowledgement on receipt—this is not acceptance.
• Acceptance: Your order is accepted only when we email a Dispatch/Despatch Confirmation. We may refuse orders prior to acceptance (any payment is refunded).
• Fraud/security checks: Third‑party checks may result in cancellation/hold pending additional details (to protect you and us).
• Pricing errors: If a Product’s correct price is lower than shown, we charge the lower amount on dispatch. If higher, we will contact you for instructions or reject the order. We are not obliged to supply at an obviously incorrect (lower) price even after Dispatch Confirmation if the error is obvious.
• EU/International duties: European orders delivered outside the UK may incur import duty and taxes on arrival. By ordering to mainland Europe, you accept responsibility to pay these fees (Brexit changes may apply).
• Ownership & risk: Risk of loss/damage passes on delivery; ownership remains with us until paid in full (Retention of Title).

9. Delivery (Mattress & Other Goods; Old Mattress Removal)

• Couriers: Typically DPD or FedEx for pillows, wedges, tools and other goods.
• Mattresses: Standard courier delivery is one‑man to the front door of the main building. Two‑man delivery to a room of your choice can be arranged on request (no extra charge; subject to courier availability and clear access).
• Old mattress removal: May be available for a £60 recycling fee. This is not guaranteed; you must confirm directly with the delivery company when they contact you to schedule delivery.
• Lead times: Mattress lead time is 4-7 weeks. Other goods typically arrive 2–5 working days in the UK; up to 10 working days for Europe. Mattresses may take longer to remote postcodes and parts of Scotland/Northern Ireland. Remote area surcharges may apply.
• Assembly: Some Products may require assembly; assembly is your responsibility.
• Delivery address & risk: Delivery will only be made to the delivery address specified on the original order and is deemed complete when delivered to that address.
• Inspection on delivery: Check for damage on arrival and notify us by email within 48 hours (include photos). Goods signed “good condition” may not be eligible for damage claims.

Orders are tracked. We do not have the ability to track them directly in real time; please contact info@abc-europe.org and we will liaise with TDS/couriers to track and update you.

10. Returns & Refunds (How to Return; Addresses; Who Pays; Timelines)

10.1 Start by Email — Returns Routing

All returns must be initiated by emailing info@abc-europe.org. Do not return goods directly to warehouses/manufacturers without our written instructions. Unauthorised returns may be lost or refused; we are not liable for such losses.

10.2 Who Pays Return Costs?

• Mattresses (UK mainland): Free collection under our 50‑night satisfaction guarantee (Section 13).
• All other Products (pillows, seat wedges, tools, etc.): Customer pays return shipping unless the item is faulty/damaged on arrival. The cost of return shipping is taken off of the refund amount.
• Outside the UK: You arrange and pay return shipping (including mattresses), unless required otherwise by local law.

10.3 Cooling‑Off Period (Distance Sales)

Under the Consumer Contracts Regulations 2013, you have 14 days from the day after delivery to cancel (some exemptions apply—see 10.5).

• Inform us in writing (email) within the 14‑day window.
• Return goods in original, unopened packaging and in resaleable condition, unless returning due to a fault.
• You are responsible for goods until received by us; insure where appropriate.

10.4 Return Addresses (We Will Confirm in Authorisation Email)

• Mattresses: Yanis Foams & Mattresses Ltd, Unit 19–20 Hayleys Manor, Upland Road, Epping, Essex, CM16 6PQ.
• All Other Products (pillows, seat wedges, practitioner tools, educational products): The Distribution Solution (TDS), Unit 26, Kilwee Business Park, Upper Dunmurry Lane, Belfast, BT17 0HD, United Kingdom.

10.5 Intimate Goods (Pillows & Seat Wedges)

For reasons of health and hygiene, pillows and seat wedges are “intimate” products and are non‑returnable once unsealed. They may only be returned if completely unused, in original, unopened packaging, and within 14 days under the Consumer Contracts Regulations 2013.

10.6 Condition on Return; Inspection & Withholding

If returned goods are used, altered, damaged, soiled, marked or unfit for resale, we may refuse a refund and return the item to you (carriage charged) or deduct appropriate costs. We will notify you within 14 days of any intention to withhold or reduce a refund and retain the goods for up to 30 days for inspection/witness purposes before disposal or return.

10.7 Timelines to Return/Collect

Returned goods must reach the correct warehouse within 14 days of cancellation. If we arrange collection, we aim to do so within 14 days of cancellation/notice. Failure to arrange collection within 14 days after the trial period ends (mattresses) or after cancellation may void return rights.

10.8 Bespoke/Custom‑Size Mattresses

Orders for goods made to your exact specifications cannot be cancelled or returned (statutory rights preserved).

10.9 Refund Processing

Refunds, once agreed, will be processed within 5–10 working days and returned to your original payment method. If your order contained a bundled or promotional discount and you return only part of it, the kept item(s) may be charged at their full, non‑discounted price and your refund adjusted accordingly.

11. Damaged or Faulty Goods (Inspection, Time Limits, Evidence)

• Inspect goods on delivery and report damage by email within 48 hours (include photos). Items signed “good condition” may not be eligible for damage‑on‑delivery claims.
• If an item is faulty on delivery, we will exchange free of charge or refund in line with the Consumer Rights Act 2015. If visibly damaged on delivery, please refuse the item so we can dispatch a replacement promptly.
• Faults arising after delivery: Notify us in writing within 48 hours of discovery with photos; we may authorise repair/replacement/refund after reasonable verification.

12. Warranties & Guarantees (All Products)

• Mattresses: 10‑year warranty (materials/manufacturing; body impressions > 2 cm).
• Mattress covers: 1‑year warranty.
• Pillows, seat wedges, lumbar boards, adjusting instruments: 1‑year warranty.

Exclusions include (non‑exhaustive): normal ageing/wear; dips < 2 cm on the mattress; fabric wear; misuse/neglect; unsupportive bed bases; moisture/mould from poor ventilation or plastic sheeting; using without a protector; placing on the floor; noises or movement from use; cover shrinkage/damage from washing/dry‑cleaning; unauthorised repairs. The guarantee will cease to apply if the product has been mistreated or not maintained per care instructions. Following replacement/repair, the guarantee remains valid from the original purchase date.

13. Mattress Guarantee, Usage Requirements & OEKO‑TEX® Certification

13.1 50‑Night Satisfaction Guarantee (UK Mainland)

• Try your mattress for 50 nights from delivery. If not satisfied, email info@abc‑europe.org within 50 days to initiate a return.
• Mattress must be in good condition (no spills/stains; no tears/rips/burns; no mould/damp; no structural damage due to improper use).
• Free collection for UK mainland customers under this guarantee. One return per mattress purchase.
• Refund timing: once agreed, processed within 5–10 working days after collection/inspection.
• If you ask for redelivery of the same mattress after a return, you forfeit any further right to a return/refund on that purchase.

We can provide expert sleep setup advice during the first 14 days (e.g., adjusting pillow height); you may then continue your trial for the remainder of the 50 nights.

13.2 Usage Requirements (conditions of warranty/guarantee)

• Bed base: Use on a flat, stable, fully supportive base. Slats must be ≤ 5 cm apart. Sprung slats, widely spaced slats, box springs or unsupportive bases may damage the mattress and void coverage.
• Mattress protector: Required (can be purchased online through many retailers). Excess perspiration/moisture can degrade latex; failure to use a protector may void coverage.
• Breathability: Do not place the mattress directly on the floor or on plastic sheeting (prevents ventilation; risk of mould; voids coverage).
• Rotation/flipping: Rotate and flip every 1–2 months for even wear.
• Environment: Store and use in a well‑ventilated room; avoid damp conditions.

13.3 Cover vs Core Damage

• If only the cover is damaged but the latex core is intact, we will charge for a replacement cover (e.g., double cover £212 + VAT; other sizes pro‑rata).
• If the latex structure is damaged/misused, no refund or replacement will be issued.

13.4 OEKO‑TEX® STANDARD 100

Materials used are certified to OEKO‑TEX® STANDARD 100 (independently tested for harmful substances; safe for daily use).

13.5 Exchanges (Size/Model)

• Exchange for a different size is not covered by the satisfaction guarantee and will incur a £60 carriage cost plus any price difference, at ABC‑E’s discretion. Please measure your bed frame before ordering.
• Exchanges/returns must be arranged within the timeframes in 10.7.

14. Mattress Split Payment Plan Terms

• Payment structure: Deposit + shipping at purchase; remaining balance split into 6 monthly instalments; instalments taken automatically from your card (keep details valid).
• Failed payments: We retry a failed instalment up to 3 times over 7 days. If still unpaid after 14 days, we issue a formal notice. Continued non‑payment may result in suspension of guarantees/services, referral to debt collection with additional recovery costs, and a County Court Judgment (CCJ) that may be reported to credit agencies.
• Retention of title & risk: Ownership remains with ABC‑E Ltd until all instalments are paid in full; you must not sell/dispose/damage the mattress before title passes. Risk passes on delivery.
• Cancellations: You may cancel within 14 days of purchase under the Consumer Contracts Regulations 2013. After 14 days, no refunds except under the 50‑night guarantee (Section 13). If you cancel/default outside these terms, the outstanding balance remains due unless agreed otherwise.

15. Full Training Package Terms & Other Training Packages (Detailed)

15.1 Inclusions — Full Training Package

• Immediate access to the Online Core Curriculum Program (OCCP) from first payment (lifetime access after all instalments complete).
• One (1) Stream 1 seminar and one (1) Stream 2 seminar.
• One (1) year of ABC Europe membership.
• One (1) additional basic Stream 2 seminar credit, redeemable within 18 months from first payment.

15.2 Responsibilities

• You must register for seminars yourself. ABC Europe does not guarantee reminders.
• If you miss a scheduled seminar, you may attend another basic seminar within 18 months from programme start (subject to availability).
• Only seminars listed on the official ABC Europe website are eligible.
• Maintain accurate practice name/location details with ABC Europe.

15.3 Certification & Eligibility

You may not appear on the Provider Map or identify yourself as an ABC Practitioner/Technician until you have achieved Level 1 Certification and remain in good standing.

15.4 Payment Terms (All Training Packages)

• If payments are discontinued, your OCCP access is revoked immediately.
• Completing all instalments grants lifetime OCCP access.
• If a payment fails and you cancel, a final invoice may be issued for services used (minus amounts paid).

15.5 Refund Policy (Full & Other Training Packages)

• Within 14 calendar days from the day after your first payment (deposit or full): you may cancel for a full refund—even if you accessed OCCP or attended a seminar within that period.
• After 14 days: no refunds (regardless of payment type or whether the programme has been accessed).
• Instalment plans: cancelling after 14 days does not cancel the balance; outstanding sums remain due unless we agree otherwise.
• No refunds for missed seminars or failure to complete within the allotted timeframe.
• Unused seminar credits may be transferred to another eligible seminar within 18 months from programme start or gifted/transferred to another eligible student, subject to ABC Europe approval. No financial refunds for unused elements after the cooling‑off period.

15.6 Seminars — Final Sale; Rescheduling; Our Cancellations

• All seminar sales are final once attended; no refunds.
• If you cannot attend, we will make every reasonable effort to transfer your booking to a future seminar of equivalent level, subject to availability.
• If ABC‑E cancels a seminar unexpectedly, we will offer a full refund or credit at your choice.

16. Practitioner Responsibility, Certification, Training Integrity & Liability Disclaimer (Medico‑Legal)

16.1 Scope of Our Responsibility

ABC Europe Ltd provides training/seminars/educational materials in Advanced BioStructural Correction™ (“ABC™”) to the highest instructional standards and maintains certification records. Our responsibility is limited to training delivery and certification administration.

16.2 Your Professional Duties

By enrolling in, attending, or completing any ABC Europe training, you agree that you are solely responsible for holding and maintaining all necessary professional registrations, licences or certifications required by the regulatory body governing your profession/jurisdiction; obtaining and maintaining appropriate professional indemnity/malpractice insurance before applying ABC techniques with the public; and practising in accordance with the ethical standards, codes of conduct, and scope of practice applicable to your profession.

16.3 Certification Standards; Provider Map Authority

ABC Europe can only vouch for the training/treatment standards of practitioners who are formally certified by ABC Europe and in good standing. Certification requirements are described on our Certification Requirements page and must be upheld continuously. Only practitioners listed on the official ABC Europe Provider Map are deemed to be maintaining their training to the required standard.

16.4 Titles, Logos & Representation

Only certified practitioners in good standing may refer to themselves as “Certified ABC Practitioner” or “Certified in Advanced BioStructural Correction™”, use/display ABC™ or ABC Europe logos, or represent themselves publicly as trained/certified by ABC Europe. Students/practitioners who are not certified must not misrepresent themselves as certified, nor use ABC/ABC Europe branding in any capacity.

16.5 Training Integrity & Intellectual Property

Only instructors formally authorised by ABC Europe may train/teach others in ABC. It is strictly prohibited for students/practitioners who are not authorised instructors to train, teach, or certify another person in ABC. Training materials, including the Online Core Curriculum and seminar resources, are individually licensed to each student (unique licence number). You must not share, copy, distribute, or make available any training materials to individuals who have not lawfully purchased them.

16.6 Integrity of the Method

Certification remains valid only where ABC is applied exactly as taught in seminars and the OCCP. You must not modify, alter, or rebrand the method while representing it as ABC or Advanced BioStructural Correction™.

16.7 No Liability for Clinical Application

ABC Europe Ltd, its officers, directors, instructors and affiliates accept no responsibility or liability for how you apply, adapt or deliver ABC techniques outside the training environment. Any application with members of the public is undertaken entirely at your own risk.

16.8 Responsibility for Outcomes; Indemnity

You accept full responsibility for all clinical outcomes and adverse incidents arising from your use of ABC in practice, and you agree to indemnify and hold harmless ABC Europe Ltd (and its officers, directors, instructors, affiliates) from any claims, demands, actions, damages, costs, or expenses (including reasonable legal fees) arising out of your practice of ABC, except where caused directly by our negligence during a training event.

17. Membership & Certification (Compliance; Revocation)

Membership requires adherence to ABC Europe standards and ongoing compliance with certification requirements. We may revoke membership/certification where standards are not maintained or where terms are breached (e.g., misuse of logos, unauthorised teaching, IP infringement).

18. Your Legal Rights (Consumer Rights Act 2015; Consumer Contracts Regs 2013)

Nothing in these terms affects your statutory rights. In summary:

• Consumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose and as described; remedies include repair, replacement or refund.
• Consumer Contracts Regulations 2013: 14‑day right to cancel distance purchases, except exemptions (e.g., opened intimate goods like pillows/seat wedges).

19. Limitations of Liability

We are not liable for indirect or consequential losses (e.g., loss of business/income). We are not liable where Products are misused or Training is applied outside its intended scope. Our total liability is limited to the price paid for the relevant Product/service. Nothing limits/excludes liability for death or personal injury caused by our negligence, or for fraud.

20. Governing Law & Jurisdiction

These Terms & Conditions are governed by Scottish law. The Scottish courts have exclusive jurisdiction over any dispute.

21. Contact & Customer Service

ABC Europe (ABC‑E) Ltd
Email (all enquiries, returns authorisations): info@abc-europe.org
Tel: 07825 180973
Registered Office: 50 Grahams Road, Falkirk, Falkirk, Scotland, FK1 1HN
Privacy correspondence: 29 Ashley Road, Hampton, TW12 2JA (Attn: Privacy Manager)